{"product_id":"2000003501519","title":"Say the Magic Words: How to Get What You Want from the People Who Have What You Need","description":"\u003cp\u003eAnyone who's tried booking a hotel room, talking with their child's teacher, or buying a new car knows that encounters that used to be simple now feel like micro-excursions to a foreign country. Now a proven master of the popular reference book gives readers a passport to those daily encounters. Each chapter is a crash course in the culture of a specific field, its buzz-words, its policies, and the attitudes of its insiders. Here are the “magic words” that unlock information and secure cooperation—and the “absolute no- no's” that guarantee nothing but grief. The insights come directly from the pros, and their advice is both entertaining and unnervingly candid. A combination of \u003ci\u003eHome Comforts\u003c\/i\u003e and \u003ci\u003eGetting to Yes\u003c\/i\u003e, \u003ci\u003eSay the Magic Words\u003c\/i\u003e is an indispensable resource. \u003c\/p\u003e\u003cp\u003e Includes information on: attorneys, car dealers, doctors, hairstylists, hotel reservation agents, landlords, nannies, mechanics, real estate brokers, therapists, teachers, and many more\u003c\/p\u003e","brand":"Listen \u0026 Live Audio, Inc.","offers":[{"title":"Default Title","offer_id":47087533850864,"sku":"2000003501519","price":19.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2000003501519_p0.jpg?v=1763537691","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2000003501519","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}