{"product_id":"2000003576814","title":"Delivering Knock Your Socks Off Service: Fourth Edition","description":"\u003cp\u003eWith so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!\u003c\/p\u003e\u003cp\u003eCompletely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eMeeting customers' expectations and satisfying their needs\u003c\/li\u003e\n\u003cli\u003eBecoming easier to do business with\u003c\/li\u003e\n\u003cli\u003eDetermining the right times to bend or break the rules\u003c\/li\u003e\n\u003cli\u003eBecoming fantastic fixers and powerful problem-solvers\u003c\/li\u003e\n\u003cli\u003eCoping effectively with \"customers from hell\"\u003c\/li\u003e\n\u003cli\u003eAnd more!\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eWritten and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics, including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments.\u003c\/p\u003e\u003cp\u003eNow more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined.\u003c\/p\u003e","brand":"Gildan Media Corp","offers":[{"title":"Default Title","offer_id":47092694319344,"sku":"2000003576814","price":24.98,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2000003576814_p0.jpg?v=1763537516","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2000003576814","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}