{"product_id":"2940011289439","title":"Dealing with Difficult People","description":"\u003cp\u003eNasty Customers? Boss on the Rampage? Uncooperative Colleagues? Upset Secretary?\u003cbr\u003eThis international best-seller will help you deal with them.\u003cbr\u003eAt one time or another, everyone has to deal with irate, rude, impatient emotional or aggressive people in the workplace. This is the book for learning how to handle these stressful situations and how to defuse tensions calmly and with professionalism.\u003cbr\u003eThis book outlines useful techniques that will help anyone, especially front-line staff, \"keep cool under fire\" in a wide variety of situations including:\u003cbr\u003eUpset, angry, rude, abusive customers\u003cbr\u003eDifficult co-workers\u003cbr\u003eWhiners, complainers and bellyachers\u003cbr\u003eAnnoying subordinates\u003cbr\u003eDemanding bosses\u003cbr\u003eAbusive language or behaviour\u003cbr\u003eSarcasm, \"the Silent Treatment,\" gossip and tantrums\u003c\/p\u003e","brand":"Cava Consulting","offers":[{"title":"Default Title","offer_id":47073105445104,"sku":"2940011289439","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940011289439_p0.jpg?v=1763548587","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940011289439","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}