{"product_id":"2940011869747","title":"Customers are King","description":"Customers are King\u003cbr\u003e\u003cbr\u003e\"Maintaining Customer Relations and Why It is Important!\"\u003cbr\u003e\u003cbr\u003eDescription: A book like this had just been waiting to be written. Here's something almost none of the Internet Marketing courses you will ever find would talk about at all - yet it's something majority of us would only discover after going into business for ourselves.\u003cbr\u003e\u003cbr\u003eCustomers are King tackles some of the most common issues in doing business - online or offline - and provides a practical guide to handling customer dissatisfaction, refunds, improve your paid subscriptions retention rate, and more. Inspired by real life experience, this life manual to handling your customers is now yours for the taking.\u003cbr\u003e\u003cbr\u003eSneak Peak: Table Of Contents\u003cbr\u003e\u003cbr\u003eGood Customer Relationship - Why is it Important? 5\u003cbr\u003eUnderstanding Your Customers 7\u003cbr\u003eHow to Calculate Customer Lifetime Value 9\u003cbr\u003eHow to Keep Your Customers Happy? 11\u003cbr\u003eHow to Get Your Customers to Say 'Wow!' 13\u003cbr\u003eProven Methods of Customer Retention 15\u003cbr\u003eThe Art of Customer Follow-up 17\u003cbr\u003eLoyalty Marketing Program 19\u003cbr\u003ePromotional Items to Enhance Customer Relations 21\u003cbr\u003eHandling Customer Complaints 23\u003cbr\u003eHow to Deal with Difficult Customers 25\u003cbr\u003e\u003cbr\u003eIntroducing the Seven Deadly Sins of Customer Service 27\u003cbr\u003eDetachment 27\u003cbr\u003eInhospitality 27\u003cbr\u003eRudeness 27\u003cbr\u003eAttitude 28\u003cbr\u003eIgnorance 28\u003cbr\u003eInaccessibility 28\u003cbr\u003eInvalidation 28\u003cbr\u003e\u003cbr\u003eCustomer Relationship Management Software -The Benefits 29\u003cbr\u003eChoosing a CRM Program 31\u003cbr\u003eCustomer Service over the Phone 33","brand":"Lou Diamond","offers":[{"title":"Default Title","offer_id":47152362750192,"sku":"2940011869747","price":1.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940011869747_p0.jpg?v=1763550958","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940011869747","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}