{"product_id":"2940012210906","title":"Operational Leadership","description":"Operational Leadership examines the comprehensive combination of leadership\u003cbr\u003eand management behaviors needed to fundamentally improve\u003cbr\u003ehow businesses get products and\/or services developed, sold, delivered,\u003cbr\u003eand serviced. It is written for executives and graduate students and\u003cbr\u003eincludes examples of both success and failure in improving operations,\u003cbr\u003ein the belief that while people are motivated by success stories, they often\u003cbr\u003elearn as much, or more, from the mistakes that others have made. This\u003cbr\u003ebook integrates and extends key concepts in the literature on leadership\u003cbr\u003eand process management and applies them to the improvement of operational\u003cbr\u003eperformance. The importance of viewing operations in the context\u003cbr\u003eof a company’s key capabilities, or end-to-end processes, is emphasized\u003cbr\u003ewhere collaboration across traditional organizational boundaries is essential.\u003cbr\u003eIt is proposed that performance-oriented organizations will come\u003cbr\u003eto recognize the need to appoint key senior executives as change agents,\u003cbr\u003ealigned with the company’s core capabilities, to continuously improve\u003cbr\u003eand manage operational performance.","brand":"Business Expert Press","offers":[{"title":"Default Title","offer_id":47073406091504,"sku":"2940012210906","price":19.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940012210906_p0.jpg?v=1763553611","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940012210906","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}