{"product_id":"2940012329288","title":"Understanding Call Centers","description":"Call centers have been the human crossing point for years in several areas including order-taking, catalog sales, post-sale service, and telephone solicitation. With the booming of e-commerce, call centers are becoming more important since they play roles in organizations without the need for other physical presence or human contact.\u003cbr\u003e\u003cbr\u003eNowadays, customer services have taken many forms. Consumers expect that they will be able to obtain the same quality of services and answers through whatever medium convenient for them; e-mail sending, filling out forms, telephone calls or even through online services.\u003cbr\u003e\u003cbr\u003eSo, what are the requirements of establishing a customer service call center? To answer that question, exploring the elements, connections, and overall skills involved is necessary.\u003cbr\u003e\u003cbr\u003eThis 46 page book will help you to better understand the functions of a call center.","brand":"Ray Poirier","offers":[{"title":"Default Title","offer_id":47157609365744,"sku":"2940012329288","price":2.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940012329288_p0.jpg?v=1763567557","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940012329288","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}