{"product_id":"2940012516091","title":"Using Cost of Quality to Improve Business Results","description":"This case study describes how CRC Industries uses cost of quality as a key measure for improving business results.\u003cbr\u003e\u003cbr\u003eSince centering improvement efforts on cost of quality, the company has reduced failure dollars as a percentage of sales and saved hundreds of thousands of dollars.\u003cbr\u003e\u003cbr\u003eCost of quality can also be linked to other improvements at CRC Industries, including shipping error reductions, customer service order entry error reductions,\u003cbr\u003eproductivity increases, hazardous waste reduction, and profitability.","brand":"ASQ Quality Press","offers":[{"title":"Default Title","offer_id":47177457041648,"sku":"2940012516091","price":4.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940012516091_p0.jpg?v=1763569753","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940012516091","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}