{"product_id":"2940012529985","title":"We Tried to Warn You","description":"This book was written as a response to the positive and heartening reception to a series of articles published (online and print) on innovative interventions in organizations. The core message of We Tried to Warn You is that every day, micro-failures of communication and their cover-ups can accumulate, and enable a network of decisions that lead to systemic-level failures of organizations. I report on first hand experiences as an organizational participant, and more recently as a design\/management consultant, informed by the substantive research published over the years by key authors I have learned from, and cite in the book. I focus emphasis on the knowledge-based practices that enable organizations to sense and make decisions from critical feedback from customers in the field, especially the multidisciplinary field now known as \"user experience\" (or UX).","brand":"Nimble Books LLC","offers":[{"title":"Default Title","offer_id":47152513876208,"sku":"2940012529985","price":2.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940012529985_p0.jpg?v=1763570041","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940012529985","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}