{"product_id":"2940012573940","title":"Process Mapping and Management","description":"As the economy moves toward a services orientation, companies are\u003cbr\u003estruggling with how to improve their offerings. Process management is\u003cbr\u003ea key component of the services that companies provide. This book has\u003cbr\u003ethree main parts: mapping, improvement, and error-proofing and metrics.\u003cbr\u003eIn the first part—mapping—the reader will learn how to map a process\u003cbr\u003eso that the map is immediately understandable for identifying the\u003cbr\u003eroles, work steps, and automation support used in process delivery. The\u003cbr\u003esecond part—improvement—provides a series of techniques for defining,\u003cbr\u003eprioritizing, and analyzing problems from several perspectives. The first\u003cbr\u003eperspective is called “leaning,” and its purpose is to remove waste from an\u003cbr\u003eexisting process. The second perspective is “cleaning,” during which the\u003cbr\u003eremaining steps following leaning are analyzed for possible improvement.\u003cbr\u003eThe third perspective is “greening,” which explores opportunities and\u003cbr\u003etrade-offs for outsourcing, coproduction, and environmental improvements\u003cbr\u003erelated to the process. The final third of the book—error-proofing\u003cbr\u003eand metrics—presents several techniques for ensuring risk mitigation for\u003cbr\u003ethe new process and for measuring changes that define their impacts, and\u003cbr\u003eillustrates a method for proposing changes to executives in a “case for\u003cbr\u003echange.” Overall, the book provides a blueprint of how to develop a discipline\u003cbr\u003efor process management that applies to any type of work.","brand":"Business Expert Press","offers":[{"title":"Default Title","offer_id":47152490414320,"sku":"2940012573940","price":19.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940012573940_p0.jpg?v=1763570354","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940012573940","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}