{"product_id":"2940012600431","title":"Six Sigma Improves Productivity, Adds Financial Value","description":"Internal metrics at Firstsource revealed an opportunity to boost productivity in the collection call center.\u003cbr\u003e\u003cbr\u003eOn average, collectors took more than 11 minutes between the time they punched in until they accessed their first accounts of the day.\u003cbr\u003e\u003cbr\u003eUsing a team-based Six Sigma approach, Firstsource reduced its defect rate by 62 percent, while adding $250,000 in financial benefits.\u003cbr\u003e\u003cbr\u003eThe organization entered this project in the ASQ International Team Excellence Award process and earned finalist honors for 2009-10.","brand":"ASQ Quality Press","offers":[{"title":"Default Title","offer_id":47178527146224,"sku":"2940012600431","price":4.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940012600431_p0.jpg?v=1763570474","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940012600431","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}