{"product_id":"2940012609212","title":"Promoting Great Customer Service From the Top Down","description":"\"Great Customer Service From the Top Down\" provides tips for creating a positive work environment for employees, and a positive shopping environment for customers (hint: the two are related).\u003cbr\u003e\u003cbr\u003e(1,267 words)\u003cbr\u003e\u003cbr\u003e\"Great Customer Service From the Top Down\" originally appeared in Ruth Haag's column, \"Getting Along in the Office\", in A Sandusky Bay Journal (vol.3, number 1-2)","brand":"Haag Press","offers":[{"title":"Default Title","offer_id":47069419897072,"sku":"2940012609212","price":0.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940012609212_p0.jpg?v=1763570395","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940012609212","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}