{"product_id":"2940012934307","title":"Customer Service","description":"Here is some paragraph from this book,\u003cbr\u003e\u003cbr\u003eThere’s one word that everyone hates to hear and that word is “No!” This is especially true  in a business setting – when your client needs that product in his hands by tomorrow and you say  “No”, prepare yourself for one unhappy customer.\u003cbr\u003e\u003cbr\u003eThe truth of the matter is that ‘no’ is a word that should rarely be heard in the successful  business. The best businesspeople know how to work around that word so that even though the  principle of ‘no’ may be present, the word itself is never spoken.\u003cbr\u003e\u003cbr\u003eUnless it involves a matter of principle, saying no to a client is hardly ever a good idea.  Your customers want you to be capable of meeting their every need, so when you tell them no it  undermines the trust.\u003cbr\u003e\u003cbr\u003eRather than outright denying a client, seek to work around the issue and you will increase  your chances of maintaining the relationship as well as keeping the trust.\u003cbr\u003e\u003cbr\u003eWhen a client asks you to perform an impossible task or provide a product that cannot be  obtained, your first instinct may very well be to say no. Don’t! Instead, tell the client what you will  do – for instance, you may not be able to finish Mr. X’s monthly accounting before Wednesday  but you should tell Mr. X that you will be working on it around the clock to bring it to completion.","brand":"MyAppBuilder.com","offers":[{"title":"Default Title","offer_id":47082017751280,"sku":"2940012934307","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940012934307_p0.jpg?v=1763574491","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940012934307","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}