{"product_id":"2940013463813","title":"The Customer Experience Revolution","description":"The Customer Experience Revolution has started—a shift in dynamic that has changed the customer-business relationship forever.\u003cbr\u003e\u003cbr\u003eBeyond branding, beyond customer service, beyond product usability—it is the complete customer experience that determines business success.\u003cbr\u003e\u003cbr\u003eThe Customer Experience Revolution looks at some of the leading CX companies today: Apple, Amazon, Starbucks, and Intuit, along with others large and small. The book shows how these companies have profited from a clear focus on creating and delivering exceptional customer experience.\u003cbr\u003e\u003cbr\u003eResearch from independent firms makes it clear that customer experience is the “new currency of business.” This book gives the principles of creating great customer experience and shows how any company can—and should—be part of The Customer Experience Revolution!","brand":"Brigantine Media","offers":[{"title":"Default Title","offer_id":47145642557680,"sku":"2940013463813","price":8.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940013463813_p0.jpg?v=1763581223","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940013463813","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}