{"product_id":"2940013665408","title":"Customer Relationship Management: How to Build Customer Relationship","description":"Customer Relationship Management: How to Build Customer Relationship\u003cbr\u003e\u003cbr\u003eGood Customer Relationship – Why is it Important?\u003cbr\u003eUnderstanding Your Customers \u003cbr\u003eHow to Calculate Customer Lifetime Value  \u003cbr\u003eHow to Keep Your Customers Happy?  \u003cbr\u003eHow to Get Your Customers to Say ‘Wow!’ \u003cbr\u003eProven Methods of Customer Retention \u003cbr\u003eThe Art of Customer Follow-up  \u003cbr\u003eLoyalty Marketing Program  \u003cbr\u003ePromotional Items to Enhance Customer Relations  \u003cbr\u003eHandling Customer Complaints \u003cbr\u003eHow to Deal with Difficult Customers \u003cbr\u003eIntroducing the Seven Deadly Sins of Customer Service \u003cbr\u003eDetachment \u003cbr\u003eInhospitality \u003cbr\u003eRudeness \u003cbr\u003eAttitude \u003cbr\u003eIgnorance \u003cbr\u003eInaccessibility \u003cbr\u003eInvalidation \u003cbr\u003eCustomer Relationship Management (CRM) Software –The Benefits \u003cbr\u003eChoosing a CRM Program \u003cbr\u003eCustomer Service over the Phone","brand":"Alexis Allen","offers":[{"title":"Default Title","offer_id":47070189715696,"sku":"2940013665408","price":4.77,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940013665408_p0.jpg?v=1763584232","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940013665408","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}