{"product_id":"2940013973893","title":"Self Esteem eBook - Active Listening How To Communicate Better","description":"Why It Is So Important To Actively Listen \u003cbr\u003eWhere there is an absence of active listening, there is poor communication, and where there is poor communication, opportunities are missed and problems are created or perpetuated.  \u003cbr\u003eActive listening encourages people to open up, reduces the chance of misunderstandings, helps to resolve problems and conflicts, and builds trust.  \u003cbr\u003eResearch has shown that the majority of people spend up to 90% of their waking time engaged in some form of communication, be that reading, writing, speaking or listening. However, over half of our communication time is taken up with listening – or what passes for listening. Anyone in a managerial position is likely to devote as much as 70% of their communication time to listening. The higher up the chain of command you go, the more demand is placed on the individual to listen to other people.  \u003cbr\u003eStudies also reveal that we properly hear only around 25% to 50% of what is said to us. Out of a 10 minute conversation, you may be getting only 2½ to 5 minutes of useful information. Whilst that may be sufficient to grasp the general thrust of the conversation, it still leaves 50% to 75% that has passed you by. The potential for important details to be missed is therefore significant.  \u003cbr\u003e\u003cbr\u003e\u003cbr\u003eTable of Contents\u003cbr\u003e\u003cbr\u003e* Introduction\u003cbr\u003e* Why It Is So Important To Actively Listen\u003cbr\u003e* Common Barriers to Active Listening\u003cbr\u003e* The Four Components of Active Listening\u003cbr\u003e* Improving Your Active Listening Skills\u003cbr\u003e* Reflective Listening\u003cbr\u003e* Conclusion","brand":"Lian","offers":[{"title":"Default Title","offer_id":47069106176240,"sku":"2940013973893","price":0.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940013973893_p0.jpg?v=1763946823","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940013973893","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}