{"product_id":"2940014075503","title":"Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed","description":"Creating a Customer-Centered Culture shows you how to successfully apply existing traditional management tools to knowledge and service work. It teaches you to think like customers so you can implement an organizational culture transformation on your way to total quality management in a jargon-free, step-by-step way.\u003cbr\u003e\u003cbr\u003eContents:\u003cbr\u003e- The Service Product\u003cbr\u003e- Differentiating Customers\u003cbr\u003e- Defining Customer Expectations\u003cbr\u003e- Measuring Service Quality\u003cbr\u003e- Quality and Innovation\u003cbr\u003e- Process\u003cbr\u003e- Implementation\u003cbr\u003e\u003cbr\u003eAlso includes an appendix, a glossary, and more than 75 figures and tables.","brand":"ASQ Quality Press","offers":[{"title":"Default Title","offer_id":47169362362608,"sku":"2940014075503","price":55.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940014075503_p0.jpg?v=1763600212","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940014075503","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}