{"product_id":"2940014170352","title":"Outsourcing Blueprint","description":"CODERS AND PROGRAMMERS\u003cbr\u003eYou may wonder why you would ever need a website coder or programmer if you\u003cbr\u003ejust have a regular business and are not planning on creating computer programs\u003cbr\u003efor people\u003cbr\u003eThere are actually a lot of good reasons why you might want to use this kind of\u003cbr\u003eservice.\u003cbr\u003eFor a very affordable price, you can hire someone to create widgets and devices\u003cbr\u003eon your website that will engage your customers and give them a reason to come\u003cbr\u003eback for more.\u003cbr\u003eHere are some examples: if you have a website that caters to dieters, you could\u003cbr\u003ehave a little program created that lets dieters enter their weight, create an avatar,\u003cbr\u003eand show the avatar losing weight. Or a widget that calculates how much activity\u003cbr\u003ean exercise burns off based on weight, sex, age, and level of fitness.\u003cbr\u003eThat would encourage customers to come back for more again and again!\u003cbr\u003eFor a pregnancy site, you could have a widget which shows the size and development\u003cbr\u003eof a woman’s baby as her pregnancy progresses.\u003cbr\u003eIt generally doesn’t cost more than a few hundred dollars to have these types of\u003cbr\u003etools designed for your website, and it gives visitors a reason to come back again\u003cbr\u003eand again.\u003cbr\u003eAlso, if you are involved in any kind of ecommerce, you can have a coder or programmer\u003cbr\u003edesign your e-shopping cart system so it suits your business perfectly.\u003cbr\u003eHere’s another way that you can use programmers and coders: you may have an\u003cbr\u003eidea for a program or application which would sell well, but you may lack the\u003cbr\u003eskills to design a program like that yourself.\u003cbr\u003eOnce you have been in business for a while, you certainly know what tools you\u003cbr\u003ewish you had to make your life easier.\u003cbr\u003eFor instance, programs to automate article submission or blog post submission\u003cbr\u003eare becoming increasingly popular. The people who sell those programs aren’t\u003cbr\u003ealways the ones who designed them; they simply spotted a need on the market\u003cbr\u003eand hired someone to do it for them.\u003cbr\u003eIt would be very expensive to have a programmer on your staff full time, but there\u003cbr\u003eare programmers and software engineers and software developers all over the\u003cbr\u003eworld who are eager for work and who can work for you quite affordably.\u003cbr\u003eAgain, sites like rent-a-coder, scriptlance.com. elance, and guru.com are perfect\u003cbr\u003eplaces to find them.\u003cbr\u003eCHAPTER SIX: VIRTUAL ASSISTANTS AND CUSTOMER SERVICE\u003cbr\u003eIn any business it’s inevitable that customers will have questions or the occasional\u003cbr\u003eproblem and they will need to talk to someone about it.\u003cbr\u003eIf a customer has a question or concern it is vital that it get answered right away.\u003cbr\u003eIf they don’t get an answer about a product, they are likely to leave and buy the\u003cbr\u003eproduct from someone else. The last thing you want to do is alienate a customer\u003cbr\u003ewho is standing there with credit card in hand, ready to order, who has just a\u003cbr\u003esimple question that they need answered.\u003cbr\u003eAnd if a customer has a problem, that TRULY needs to be addressed immediately.\u003cbr\u003eAt the very least they need to be able to tell someone about the problem and\u003cbr\u003ebe assure that their problem is very important and is being worked on immediately.\u003cbr\u003eThat’s the difference between a mildly annoyed customer and a very angry customer\u003cbr\u003ewho starts blogging about how rotten your company is and who starts filing\u003cbr\u003edisputes all over the place.\u003cbr\u003eHowever, it’s very time consuming being there all of the time to deal with customer\u003cbr\u003eservice issues.\u003cbr\u003eThat’s where virtual assistants and outsourced customer support come in.\u003cbr\u003eCustomer support service centers can handle tasks for you such as:\u003cbr\u003e•Taking orders\u003cbr\u003e•Providing technical support for people who call with glitches\u003cbr\u003e•Taking messages\u003cbr\u003e•Prioritizing messages and passing along any messages which are clearly urgent\u003cbr\u003e•Handling any support issues necessary, via help desk outsourcing\u003cbr\u003eYou can also opt for live online chat for your websites, or live online order takers -\u003cbr\u003emuch better than those automated online order takers.\u003cbr\u003eIf you use these types of services make sure that you test them. Have a friend\u003cbr\u003ecall up the service and pretend to be a client. Have them report back to you\u003cbr\u003eabout the quality of their experience.\u003cbr\u003eAlso call the service yourself and pretend to be a client.\u003cbr\u003eIt is very important that you ensure that your potential clients and customers are\u003cbr\u003ereceiving quality care, if you want them to become repeat customers.\u003cbr\u003eVirtual assistants are also becoming increasingly popular. They can assist you in\u003cbr\u003enumerous areas, much as a personal secretary could - but without the full time\u003cbr\u003eexpense and only when you need them.\u003cbr\u003eHere are some things that a virtual assistant can do for you:\u003cbr\u003e•Find service providers for tasks that you need, such as website designers, writers,\u003cbr\u003eetc.\u003cbr\u003e•Submit arti","brand":"All classic book warehouse","offers":[{"title":"Default Title","offer_id":47079950123248,"sku":"2940014170352","price":0.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940014170352_p0.jpg?v=1763602237","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940014170352","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}