{"product_id":"2940014480833","title":"Emphatic listening","description":"Empathy and trust are a platform for effective understanding,\u003cbr\u003ecommunication and relationships. Empathy and trust are essential to\u003cbr\u003edevelop solutions, win and retain business, and avoiding or diffusing\u003cbr\u003econflict.\u003cbr\u003eEmpathy and trust are essential for handling complaints and retaining\u003cbr\u003ecustomers. These days we need to be more effective communicators to be\u003cbr\u003esuccessful in business - and in life. The 'steps of the sale', persuasion,\u003cbr\u003eclosing techniques, features and benefits do not build rapport or\u003cbr\u003erelationships - empathy, trust, understanding and sympathetic\u003cbr\u003ecommunications do.\u003cbr\u003eOne-sided persuasion is not sustainable and is often insulting, especially\u003cbr\u003ewhen handling complaints. Trust and empathy are far more important in\u003cbr\u003eachieving and sustaining successful personal and business relationships!\u003cbr\u003eEmphatic Listening\u003cbr\u003ePut yourselves in the shoes of another person and practice\u003cbr\u003eeffective listening.\u003cbr\u003eEmpathic listening is a way of listening and responding to another\u003cbr\u003eindividual that improves mutual understanding and trust. It's a crucial skill\u003cbr\u003efor all individuals, as it enables the listener to receive and precisely\u003cbr\u003einterpret the speaker's message, then provide an appropriate reaction.\u003cbr\u003eThe Skills\u003cbr\u003eEmpathic listening is a way of listening and responding to another\u003cbr\u003eindividual that improves mutual understanding and trust. It's a crucial skill\u003cbr\u003efor all individuals, as it enables the listener to receive and precisely\u003cbr\u003einterpret the speaker's message, then provide an appropriate reaction. The\u003cbr\u003eresponse is an integral part of the listening process and can be vital to the\u003cbr\u003esuccess of a negotiation or mediation. Amidst its Advantages, empathic\u003cbr\u003elistening\u003cbr\u003e1. Forms trust and respect,\u003cbr\u003e2. Enables the individuals to let go of their emotions,\u003cbr\u003e3. Reduces stresses,\u003cbr\u003e4. Promotes the surfacing of information\u003cbr\u003e5. Creates a safe environment that's conducive to collaborative problem\u003cbr\u003esolving\u003cbr\u003eThough useful for everybody involved, the power and willingness to listen\u003cbr\u003eempathetically is often what sets the individuals apart from others involved.\u003cbr\u003eEven when the matters aren't resolved during mediation, the listening\u003cbr\u003emethod can have a fundamental affect on the parties.\u003cbr\u003eIndividuals tend to filter the data they receive through their own\u003cbr\u003eparadigms, reading their autobiography into other people's lives, or\u003cbr\u003eprojecting their own views onto other people's behavior.\u003cbr\u003eWhen a different individual is speaking, we commonly \"listen\" at one of\u003cbr\u003efour levels: ignoring, pretending, selective listening, or attentive listening.\u003cbr\u003eWe ought to be utilizing the fifth, highest form of listening - empathic\u003cbr\u003elistening.\u003cbr\u003eEmpathic listening is listening with intent to comprehend the other\u003cbr\u003eperson's frame of reference and feelings. You have to listen with your ears,\u003cbr\u003eyour eyes and your heart.\u003cbr\u003eEmpathic listening is a tremendous deposit into the emotional bank\u003cbr\u003eaccount. It's profoundly therapeutic and healing as it gives a individual\u003cbr\u003e\"psychological air.\"\u003cbr\u003eNext to physical survival, the greatest need of a human being is\u003cbr\u003epsychological survival - to be understood, to be affirmed, to be validated,\u003cbr\u003eand to be appreciated.\u003cbr\u003eHow to Listen\u003cbr\u003eEmpathy is the power to project oneself into the personality of another\u003cbr\u003eindividual in order to better comprehend that individuals emotions or\u003cbr\u003efeelings. With empathic listening the listener lets the speaker know, \"I\u003cbr\u003ecomprehend your issue and how you feel about it, I'm interested in what\u003cbr\u003eyou're saying and I'm not judging you.\"\u003cbr\u003eThe listener unmistakably communicates this message through words and\u003cbr\u003enon-verbal actions, including body language. In doing so, the listener\u003cbr\u003eencourages the speaker to totally express herself or himself free of\u003cbr\u003edisruption, criticism, or being told what to do.\u003cbr\u003eIt's neither advisable nor necessary for an individual to agree with the\u003cbr\u003espeaker, even when asked to do so. It's generally sufficient to let the speaker\u003cbr\u003eknow, \"I understand you and I'm interested in being a resource to help you\u003cbr\u003esolve this issue.\"\u003cbr\u003eIt should be apparent that empathic listening is a core skill that will\u003cbr\u003estrengthen the interpersonal effectiveness of people in numerous aspects of\u003cbr\u003etheir professional and personal lives. Through the use of skilled listening\u003cbr\u003ethese individuals can control the listening by their:\u003cbr\u003e1. Willingness to let the other parties dominate the discussion,\u003cbr\u003e2. Paying attention to what is being said,\u003cbr\u003e3. Caring about not interrupting\u003cbr\u003e4. Use of open-ended questions,\u003cbr\u003e5. Sensitivity to the emotions being expressed\u003cbr\u003e6. Ability to reflect back to the other individual, the substance, and feelings\u003cbr\u003ebeing expressed\u003cbr\u003eWhen you listen well you:\u003cbr\u003e1. Acknowledge the speaker\u003cbr\u003e2. Increase the speaker's self-respect and self-confidence\u003cbr\u003e3. Tell the speaker, \"you're important\" and \"...","brand":"Laiftllc.com","offers":[{"title":"Default Title","offer_id":47083763630320,"sku":"2940014480833","price":0.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940014480833_p0.jpg?v=1763609439","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940014480833","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}