{"product_id":"2940016091266","title":"Is the Customer Always Right?","description":"This is a book that will help any disgruntled consumer navigate through customer service. It will help tip the odds in their favor to get a satisfactory resolution and also save time in navigating through some of the phone menus.","brand":"Steven Vern Munson","offers":[{"title":"Default Title","offer_id":47153123000560,"sku":"2940016091266","price":3.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940016091266_p0.jpg?v=1763628524","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940016091266","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}