{"product_id":"2940016353074","title":"Customer Satisfaction is Worthless, Customer Loyalty is Priceless","description":"Here are Jeffrey Gitomer's 3.5 compelling reasons why you and every employee in your company must own this book, must read this book, and must act on the principles of this book:\u003cbr\u003e\u003cbr\u003e1. It contains a game plan that any customer-serving employee, salesperson, manager, executive or entrepreneur can enact to ensure loyal customers.\u003cbr\u003e2. Any front-line employee can read it and \"get it.\" Any front-line employee can read it and \"do it.\"\u003cbr\u003e3. Customer Loyalty is the measure of your present and future success.\u003cbr\u003e3.5 Your competition may already own this book.\u003cbr\u003e\u003cbr\u003eFrom the Table on Contents:\u003cbr\u003e\u003cbr\u003ePart I: Customer, the Source of your Paycheck\u003cbr\u003e1. Introducing the Most Important Person in the World\u003cbr\u003e2. Introducing the Customer (Help!)\u003cbr\u003e3. The Reality of Service -- Lousy, Satisfactory, or Memorable?\u003cbr\u003e4. Who's Wrong? What's Wrong?\u003cbr\u003e\u003cbr\u003ePart II: The Right Principles Create the Right Words\u003cbr\u003e5. Principles, NOT Policy\u003cbr\u003e6. Three BIG Factors: 1. Get Real. 2. Get Friendly. 3. Get WOW!\u003cbr\u003e7. What's the Word Out on You\u003cbr\u003e8. The (Secret) Service Success Formula\u003cbr\u003e9. If you Talk Stupid, They'll Get Angry\u003cbr\u003e10. It's Not the Apology That Matters...It's the Recovery That Count\u003cbr\u003e11. Benchmarks Set the Standards... for Best Performance\u003cbr\u003e12. Put Your Job Skills to the Test\u003cbr\u003e\u003cbr\u003ePart III: Lessons from the Real World\u003cbr\u003e13. Lessons I Learned Sleeping in Someone Else's Bed\u003cbr\u003e14. Lessons I Learned Shopping in Someone Else's Store\u003cbr\u003e15. Lessons I Learned Flying in Someone Else's Airplane\u003cbr\u003e16. Lessons You Never Learned in School\u003cbr\u003e17. Loyalty Lessons from the Real World\u003cbr\u003e\u003cbr\u003ePart IV: Loyalty -- The Final Frontier\u003cbr\u003e18. The Loyalty Answers for the Company and You\u003cbr\u003e18.5 Loyalty Mission: The End of Satisfaction","brand":"Jeffrey Gitomer","offers":[{"title":"Default Title","offer_id":47181238141168,"sku":"2940016353074","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940016353074_p0.jpg?v=1763634634","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940016353074","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}