{"product_id":"2940016545752","title":"Perfecting Patient Journeys: Improving patient safety, quality, and satisfaction while building problem-solving skills","description":"Healthcare in the United States, and around the world, is facing a\u003cbr\u003ecrisis brought on by a combination of rising costs, lack of transparency\u003cbr\u003eand accountability, and preventable medical errors. Applying lean\u003cbr\u003ethinking to improve care is one way that healthcare organizations can\u003cbr\u003eengage employees in solving problems in order to deliver better and more\u003cbr\u003eefficient care.\u003cbr\u003e\u003cbr\u003ePerfecting Patient Journeys is a guide for leaders of healthcare\u003cbr\u003eorganizations who want to implement lean thinking. Readers will learn\u003cbr\u003ehow to identify and select a problem, define a project scope, and create\u003cbr\u003ea shared understanding of what's occurring in the value stream. Readers\u003cbr\u003ewill also learn to develop a shared vision of an improved future, and\u003cbr\u003ehow to work together to make that vision a reality.\u003cbr\u003e\u003cbr\u003eOver the past eight years, the authors of this book have helped\u003cbr\u003ehealthcare organizations learn how to make real and sustainable change\u003cbr\u003eusing the value-stream improvement method. Implementing lean thinking\u003cbr\u003ehas helped healthcare providers develop an adaptive, problem-solving\u003cbr\u003eculture with stunning results: Reduced annual staff turnover by 20%.\u003cbr\u003eAverage length of stay (LOS) in a large emergency department was reduced\u003cbr\u003eby 30%. The number of patients who left without being seen (LWOBS)\u003cbr\u003edropped by 60% in the same hospital. Customer (patient) satisfaction\u003cbr\u003eincreased by 73%. Operating room changeover time was reduced, which\u003cbr\u003eincreased the number of surgical procedures performed by 20%.\u003cbr\u003e\u003cbr\u003eRather than rely on huge training budgets or teams of consultants, the\u003cbr\u003emethod described in this book focuses on solving real organizational\u003cbr\u003eproblems, and helps healthcare organizations and those who labor within\u003cbr\u003ethem to daily provide safe, effective, efficient, and timely patient\u003cbr\u003ecare.","brand":"Lean Enterprise Institute, Inc.","offers":[{"title":"Default Title","offer_id":47066862616816,"sku":"2940016545752","price":39.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940016545752_p0.jpg?v=1763637384","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940016545752","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}