{"product_id":"2940016629599","title":"No Lizards In My Shoes","description":"No Lizards in My Shoes is a tale of the travels of Larry the Lizard and the Lizard\u003cbr\u003eWizard, the greatest sage of customer service. They visit many human eras and civilizations to see how the concept of customer service developed, and became\u003cbr\u003ethe basis for the strategies and tactics of Motorola, GE, McDonalds, Disney, REI\u003cbr\u003eand other successful companies. No Lizards in My Shoes will provide readers\u003cbr\u003e(as it did Larry) with the knowledge to become the next Lizard Wizard in their own\u003cbr\u003ecompanies or organizations, energizing them to exceed their customers’  xpectations.\u003cbr\u003e\u003cbr\u003eThe book also introduces GEMS (Great Employees Managing Service) and\u003cbr\u003eTIPS (Targeted Incentive Pay Systems), two specific programs that can be applied to\u003cbr\u003eany customer service environment.\u003cbr\u003e\u003cbr\u003eThis book is a fable that any reader will enjoy and a parable that teaches the importance of individual responsibility for customer satisfaction, as represented by the transformation of Larry the Lizard into the next Lizard Wizard.\u003cbr\u003eFor more training resources, seminars, board games, other books by this author\u003cbr\u003eand ideas, logon to LeaveALizard.com.","brand":"LudyCo International","offers":[{"title":"Default Title","offer_id":47101490528496,"sku":"2940016629599","price":4.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940016629599_p0.jpg?v=1763639025","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940016629599","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}