{"product_id":"2940046463446","title":"Janitorial Made Simple: Office Procedures and Customer Service","description":"\u003cp\u003e\"Office Procedures and Customer Service\" is the second book in the \"Janitorial Made Simple' series. This book will help you to provide high-quality and expert janitorial and maintenance services to your clients. You will learn how to:\u003cbr\u003e--Focus on the administrative inner-workings of your business\u003cbr\u003e--Implement operational and reporting procedures\u003cbr\u003e--Maintain quality control and financial record-keeping\u003cbr\u003e--Build quality control strategies\u003cbr\u003e--Improve customer satisfaction and fulfill service requests\u003cbr\u003e--Provide excellent customer service\u003c\/p\u003e","brand":"Kim Gardner","offers":[{"title":"Default Title","offer_id":47075293790448,"sku":"2940046463446","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940046463446_p0.jpg?v=1764001048","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940046463446","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}