{"product_id":"2940046526226","title":"The \"How To\" of Customer Service","description":"\u003cp\u003eThis book covers the essentials of customer service\u003c\/p\u003e\u003cp\u003eChapter one: The importance of customers\u003cbr\u003eChapter two: The effect of good and bad customer service\u003cbr\u003eChapter three - Customer satisfaction and loyalty\u003cbr\u003eChapter four - Attitudes and skills for good customer service\u003cbr\u003eChapter five - Add on selling (up-selling) can be good customer service\u003cbr\u003eChapter six - Engaging with customers\u003cbr\u003eChapter seven - Dealing with complaints and difficult people\u003cbr\u003eChapter eight - Testing your customer service\u003c\/p\u003e","brand":"Wayne Back","offers":[{"title":"Default Title","offer_id":47072572539120,"sku":"2940046526226","price":2.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940046526226_p0.jpg?v=1764001870","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940046526226","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}