{"product_id":"2940149239641","title":"Telephone Etiquette","description":"According to etiquette expert Letitia Baldrige, \"The manner in which a company's phone is answered gives strong signals to the caller regarding the corporate character of the organization.\"\u003cbr\u003e\u003cbr\u003eThat's why it is so important to be aware of how the phone is answered by everyone in your organization.\u003cbr\u003e\u003cbr\u003eIt's not just the receptionist who answers the phone. Almost everyone has a telephone on their desk and most of those people talk to internal or external customers.\u003cbr\u003e\u003cbr\u003eAfter completing this ebook you will have the knowledge to work within the telephone etiquette standards:\u003cbr\u003e\u003cbr\u003eSection One: Incoming Calls\u003cbr\u003e\u003cbr\u003e - Maximum number of rings\u003cbr\u003e - Opening Remarks\u003cbr\u003e - Voice tones\u003cbr\u003e - Addressing the caller\u003cbr\u003e\u003cbr\u003eSection Two: Putting the Customer on Hold\u003cbr\u003e\u003cbr\u003e - What to say when putting the caller on hold\u003cbr\u003e - How long should you leave the caller on hold\u003cbr\u003e - Taking the customer off hold\u003cbr\u003e\u003cbr\u003eSection Three: Intercom etiquette\u003cbr\u003e\u003cbr\u003e - Transferring a call\u003cbr\u003e - Receiving a call\u003cbr\u003e\u003cbr\u003eSection Four: Messages\u003cbr\u003e\u003cbr\u003e - Taking and leaving messages\u003cbr\u003e - Don't promise what you can't deliver\u003cbr\u003e - Voice mail\u003cbr\u003e\u003cbr\u003eSection Five: Ending the Call\u003cbr\u003e\u003cbr\u003e - Four steps to ending the call and making them glad they called","brand":"Robert DeGroot","offers":[{"title":"Default Title","offer_id":47108981522672,"sku":"2940149239641","price":2.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940149239641_p0.jpg?v=1764003525","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940149239641","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}