{"product_id":"2940152586862","title":"How to Get Great Customer Service","description":"\u003cp\u003eEvery one of us was, is, and will be a customer at some point in our lives. As consumers we expect a certain degree of service that will satisfy our needs in a timely, cost-effective, and friendly fashion. We want our needs and desires for products and services satisfied quickly, efficiently, and courteously.\u003c\/p\u003e\u003cp\u003eYet customer service really is a two-way street. The company you deal with has to provide you with great customer service, but in order to do that, you the customer must understand what that great customer service entails. Once you do, you will have the skills and knowledge on how to get great customer service.\u003c\/p\u003e\u003cp\u003eHow To Get Great Customer Service will teach you the skills you need to use in everyday dealing with product and service providers. Whether you are purchasing a pack of gum, or getting your entire home remodeled, How To Get Great Customer Service will teach you how to get it by:\u003c\/p\u003e\u003cp\u003eTreating employees with kindness and respect\u003c\/p\u003e\u003cp\u003eUnderstanding return and satisfaction policies\u003c\/p\u003e\u003cp\u003eNoting payment methods\u003c\/p\u003e\u003cp\u003eTelling companies about both the good and bad service you receive\u003c\/p\u003e\u003cp\u003eUnderstanding sales\u003c\/p\u003e\u003cp\u003eLearning why the customer is not always right\u003c\/p\u003e\u003cp\u003eKnowing what are you buying\u003c\/p\u003e\u003cp\u003eChecking your change\u003c\/p\u003e\u003cp\u003eHow to Get Great Customer Service is a book that every consumer can benefit from. The companies we buy from and the employees we deal with are not the only people in the customer service equation. By understanding great customer service concepts and practicing the skills presented in this book, you will consistently get yourself great customer service.\u003c\/p\u003e","brand":"Phillip J. Boucher","offers":[{"title":"Default Title","offer_id":47163745599728,"sku":"2940152586862","price":2.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940152586862_p0.jpg?v=1764023952","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940152586862","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}