{"product_id":"2940156982059","title":"If the Customer's the Copilot, You're in the Wrong Seat","description":"This book on how to deliver winning customer service should be on the shelf of every employee who works with customers. It provides timely lessons and guidance on how to take an unsatisfied \/ satisfied customer and turn them into raving advocates. It serves as a guide that the reader will find invaluable as they look to serve their customers.","brand":"ServiceWerkz","offers":[{"title":"Default Title","offer_id":47112240595184,"sku":"2940156982059","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940156982059_p0.jpg?v=1764089413","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940156982059","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}