{"product_id":"2940157771539","title":"Why we Hate you: A Retailer's Confession","description":"Is the customer really always right? Heck no. For every friendly and polite customer, there's an entitled and cranky shopper waiting for the world to be handed to them on a platter. Unreasonable expectations and out of proportion reactions can beat a retailer down, and this makes it an unhappy buying experience for everyone.\u003cbr\u003e\u003cbr\u003eThis book is a public service, aimed at making consumers better human beings, and helping employers create happy customers. Through it you will learn how to be a better shopper, how not to be a lousy employee, and maybe, just maybe, how not to be such a jackass to those around you.","brand":"FriesenPress","offers":[{"title":"Default Title","offer_id":47084175622384,"sku":"2940157771539","price":5.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940157771539_p0.jpg?v=1764101379","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940157771539","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}