{"product_id":"2940157802042","title":"CUSTOMER DELIGHT 365","description":"Customer Delight 365, a book of wise quotations, personal insights and practical applications, was created after author Brian Monahan experienced a delightful hospitality-industry conference.\u003cbr\u003e\u003cbr\u003eBrian, who has served the hospitality industry for more than 20 years, shares his tremendous passion for creating memorable customer-service experiences for his clients.\u003cbr\u003e\u003cbr\u003eHis aspiration is for businesses and customer-service professionals to join forces to create an inspired vision for customer service: Customer Delight.\u003cbr\u003e\u003cbr\u003e\"This book isn't just a collection of quotations. It's a collection of applications and implementations that you can read, examine and put into action,\" says Don the Idea Guy in the book's Foreword.\u003cbr\u003e\u003cbr\u003eThe impact of this book is super-powered when you share the quotations and messages with your colleagues in the customer-service industry. Together, you will serve up Customer Delight!","brand":"BookLocker.com, Inc.","offers":[{"title":"Default Title","offer_id":47150015512816,"sku":"2940157802042","price":4.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940157802042_p0.jpg?v=1764114393","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940157802042","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}