{"product_id":"2940169265774","title":"How May We Hate You?: Notes from the Concierge Desk","description":"\u003cp\u003e\u003cb\u003eMost people think hotel employees are effortlessly cheerful, naturally helpful, and genuinely like their work.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eMost people are wrong.\u003c\/p\u003e\u003cp\u003eFind out what really goes on in the world of hospitality with this hilarious book full of funny and absurd stories, anecdotes told in dialogue, factoids, and hoax pop quizzes by two veteran concierges who paid their way while working at a combined 50 hotels in and around Times Square. They are very pleased to help you learn:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eThe Truth About Bed Bugs\u003c\/li\u003e\n\u003cli\u003eThe Mythology of \"Loyalty Programs\"\u003c\/li\u003e\n\u003cli\u003eThe 411 on Hotel Residents\u003c\/li\u003e\n\u003cli\u003eAnd so much more\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003ci\u003eHow May We Hate You?\u003c\/i\u003e is both romp and commentary on the hospitality industry and life behind the nametag.\u003c\/p\u003e","brand":"Penguin Random House","offers":[{"title":"Default Title","offer_id":47097815990512,"sku":"2940169265774","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940169265774_p0.jpg?v=1763677783","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940169265774","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}