{"product_id":"2940169313079","title":"How to Exceed Customer Expectations: 30 Minute Success Series","description":"\u003cp\u003eBusinesses can no longer have the goal of meeting the customer¿s expectations; the goal today must be to exceed them.  Brad Worthley, an internationally acclaimed expert, will provide you with the tools to ¿Wow¿ the customer and earn you a Nordstrom or Les Schwab Tire Center reputation.  You will learn about how customers create their perceptions of you, your employees and your business. You will walk away with actionable information with which to make changes the very same day. This session is targeted to anyone, from any industry, at any level.\u003c\/p\u003e\u003cp\u003eSome of the topics covered will include:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eThree Satisfaction Levels\u003c\/li\u003e\n\u003cli\u003eCreating Emotional Attachments\u003c\/li\u003e\n\u003cli\u003ePerception Becomes the Customer¿s Reality\u003c\/li\u003e\n\u003cli\u003eThe Three Levels of Listening\u003c\/li\u003e\n\u003cli\u003eIt¿s All About Attitude\u003c\/li\u003e\n\u003cli\u003eand Acknowledgements amp; Excusing Yourself\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Made for Success","offers":[{"title":"Default Title","offer_id":47116674990320,"sku":"2940169313079","price":9.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940169313079_p0.jpg?v=1763679244","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940169313079","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}