{"product_id":"2940169341942","title":"Snipers, Steamrollers, and Chronic Complainers","description":"Conflict is inevitable. Having it disrupt productivity and harm relationships is not. In this revealing audio program you will discover: Why most conflict management strategies don't work and what to do about it; The #1 reason difficult people are difficu\u0026lt; The common roots of conflict; How to get the most from difficult people; Communication tools to diffuse anger and calm people down; How to stay calm, cool and collected even when others are not; Plus much more!","brand":"Made for Success","offers":[{"title":"Default Title","offer_id":47162358300912,"sku":"2940169341942","price":9.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940169341942_p0.jpg?v=1763680132","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940169341942","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}