{"product_id":"2940169342468","title":"Victors Without Victims: Managing Conflict for a Positive Outcome","description":"\u003cp\u003eConflict is inevitable.  Anger, blame and grudges are not.  Conflict is normal, natural and occurs in every arena in life.  We can¿t avoid conflict, but the way we deal with it will determine whether it is a constructive or destructive force.   \u003c\/p\u003e\u003cp\u003eThis audiobook will focus on guidelines and techniques for opening the lines of communication, boosting morale and fostering teamwork in conflict situations.\u003c\/p\u003e\u003cp\u003e  Topics covered are: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e What is conflict and why does it feel so bad?\u003c\/li\u003e\n\u003cli\u003e   Anger is life affirming: it calls for change\u003c\/li\u003e\n\u003cli\u003e  Power as the center of conflict \u003c\/li\u003e\n\u003cli\u003e  Nip it in the bud: how to recognize and resolve potential conflict before it escalates \u003c\/li\u003e\n\u003cli\u003e  Confronting the conflict: timing, planning and face needs \u003c\/li\u003e\n\u003cli\u003e  How to make your adversary your ally \u003c\/li\u003e\n\u003cli\u003e  What steps to take when the other person does not want to solve the problem and \u003c\/li\u003e\n\u003cli\u003e   Avoiding conflict can make you sick\u003c\/li\u003e \u003c\/ul\u003e","brand":"Made for Success","offers":[{"title":"Default Title","offer_id":47156299104496,"sku":"2940169342468","price":9.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940169342468_p0.jpg?v=1763680115","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940169342468","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}