{"product_id":"2940169729207","title":"Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way","description":"\u003cp\u003e\u003ci\u003eNew York Times\u003c\/i\u003e bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eDriven to Delight\u003c\/i\u003e offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives readers an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Brilliance Audio","offers":[{"title":"Default Title","offer_id":47117029343472,"sku":"2940169729207","price":35.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940169729207_p0.jpg?v=1763692899","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940169729207","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}