{"product_id":"2940169757132","title":"The Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations","description":"\u003cp\u003eNo one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, \u003ci\u003eThe Conflict Resolution Phrase Book\u003c\/i\u003e, is the ideal resource to help anyone prepare for and prevail in these situations.\u003c\/p\u003e\u003cp\u003eSome situations are unpredictable, and you can't plan for every conversation, but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become and the less likely you will feel like fleeing from a difficult situation.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eThe Conflict Resolution Phrase Book\u003c\/i\u003e is a great resource that everyone should have, to approach any difficult situation with the assurance that the words will come out right! You will learn:\u003c\/p\u003e\u003cul\u003e\u003cli\u003ePositive things to say when you're initiating or responding to a difficult conversation.\u003c\/li\u003e\u003c\/ul\u003e\u003cul\u003e\u003cli\u003eHow to find and craft language to start a conversation.\u003c\/li\u003e\u003c\/ul\u003e\u003cul\u003e\u003cli\u003eThe right words for you to positively influence the situation.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003ci\u003eThe Conflict Resolution Phrase Book\u003c\/i\u003e is a natural complement to the authors' previous best-seller, \u003ci\u003eThe Essential Workplace Conflict Handbook.\u003c\/i\u003e\u003c\/p\u003e","brand":"Instructional Systems [Aubrey J. Kline (aka Jim Kline dba Instructional Systems)]","offers":[{"title":"Default Title","offer_id":47169617625328,"sku":"2940169757132","price":24.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940169757132_p0.jpg?v=1763693562","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940169757132","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}