{"product_id":"2940169842944","title":"The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty","description":"\u003cp\u003eThere's a reason they call it a convenience store amp;mdash; because it's convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase.\u003c\/p\u003e\u003cp\u003eWhat about the minibar in your hotel room? That's convenient too...but the convenience comes at a cost. Did you ever stop to think that the same $5.00 can of Coca-Cola in the hotel's mini-fridge can be bought right down the hall from the vending machine for just $1.25? Yet even with that can of Coke being four times more expensive, hotels are restocking minibars every day.\u003c\/p\u003e\u003cp\u003eCustomers will pay for convenience. And they'll choose to do more business over time with the people and companies that make their lives more convenient.\u003c\/p\u003e\u003cp\u003eThis audiobook shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You'll learn six compelling strategies, supported by numerous examples and case studies, that will fuel your plan to create a focus on convenience for your customers.\u003c\/p\u003e","brand":"Instructional Systems [Aubrey J. Kline (aka Jim Kline dba Instructional Systems)]","offers":[{"title":"Default Title","offer_id":47161932742896,"sku":"2940169842944","price":19.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940169842944_p0.jpg?v=1763695713","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940169842944","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}