{"product_id":"2940169847185","title":"Dealing with Difficult People: Communicate with Confidence","description":"\u003cp\u003eYou may call them \"inhuman resources.\" They are difficult people. They are sneaky, backstabbing, sulking, sarcastic or indifferent. Dealing with them is a challenge and often leads to feelings of hopelessness and frustration.\u003c\/p\u003e\u003cp\u003eThis audio program will identify different types of difficult people. Strategies for dealing with contentious tactics including manipulation, guilt, blame, sabotage, bullying, lying, refusal to engage and others. Tactics for disarming games and maintaining sanity will be emphasized.\u003c\/p\u003e\u003cp\u003eTopics covered include:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eWhat is the payoff for being difficult?\u003c\/li\u003e\n\u003cli\u003eThe targets for change: other, system and self\u003c\/li\u003e\n\u003cli\u003eAiding and abetting: contributing to the success of the difficult person\u003c\/li\u003e\n\u003cli\u003eAssertive persistence: disarming games\u003c\/li\u003e\n\u003cli\u003eNice people make me nervous: what's really behind that smile\u003c\/li\u003e\n\u003cli\u003eHow to take care of yourself when dealing with difficult people\u003c\/li\u003e\n\u003cli\u003eStanding your ground\u003c\/li\u003e\n\u003cli\u003eMoving through unfinished business\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Made for Success","offers":[{"title":"Default Title","offer_id":47179238113520,"sku":"2940169847185","price":9.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940169847185_p0.jpg?v=1763695683","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940169847185","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}