{"product_id":"2940169847338","title":"Dealing with Difficult People: creating success","description":"\u003cp\u003eWorkplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eDealing with Difficult People\u003c\/i\u003e looks at difficult behavior amp;ndash; what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides brand new summary points for each chapter and the tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.\u003c\/p\u003e","brand":"Brilliance Audio","offers":[{"title":"Default Title","offer_id":47162529808624,"sku":"2940169847338","price":19.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940169847338_p0.jpg?v=1763695669","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940169847338","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}