{"product_id":"2940170289523","title":"The Hidden Leader: Discover and Develop Greatness Within Your Company","description":"Think you can spot the leaders in your company? Don't assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakeable customer loyalty. These are more than \"good employees\"...these are \"hidden leaders\"...and they are critical to an organization's long-term success. Managers today need to make the most of all their resources - and \u003ci\u003eThe Hidden Leader\u003c\/i\u003e shows them how to recognize and cultivate these talented but under utilized employees, who: demonstrate integrity; lead through authentic relationships; focus on results; work from clear customer purpose; and, fulfill the value promise of the company. Supported by real-world examples of hidden leaders in action  - the audiobook helps managers discover these secret saviors and enable them to deliver even greater value to customers.","brand":"Instructional Systems [Aubrey J. Kline (aka Jim Kline dba Instructional Systems)]","offers":[{"title":"Default Title","offer_id":47117234634992,"sku":"2940170289523","price":29.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940170289523_p0.jpg?v=1763706918","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940170289523","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}