{"product_id":"2940170346073","title":"The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life","description":"When slighted, misunderstood, cut in front of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore coworkers, change hairdressers, complain to friends, pound their fists, or rant on social media. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught or never realized that between \"bully\" and \"wimp\" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations, there is \u003ci\u003eThe Power of Positive Confrontation\u003c\/i\u003e.\u003cdiv\u003e\n\u003cbr\u003e This audiobook teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online. The Power of Positive Confrontation reveals:\u003cbr\u003e\u003cul\u003e\n\u003cli\u003eThe consequences of not confronting or of confronting negatively\u003c\/li\u003e\n\u003cli\u003eHow to accurately assess what is bothering you and why\u003c\/li\u003e\n\u003cli\u003eThree essential steps of polite and powerful confrontation\u003c\/li\u003e\n\u003cli\u003eVital verbal and nonverbal skills that make or break communication, including common language pitfalls\u003c\/li\u003e\n\u003cli\u003eStrategies for assertive communication, whether face to face, in writing, by phone, or online\u003c\/li\u003e\n\u003c\/ul\u003e \u003cbr\u003e   \u003c\/div\u003e","brand":"Instructional Systems [Aubrey J. Kline (aka Jim Kline dba Instructional Systems)]","offers":[{"title":"Default Title","offer_id":47104937230576,"sku":"2940170346073","price":29.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940170346073_p0.jpg?v=1763708283","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940170346073","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}