{"product_id":"2940170404995","title":"Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities","description":"It's not the work that's so hard-it's the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks.\u003cbr\u003e \u003cbr\u003e There's no escaping problematic personalities. And there's no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace-and put your career on an unstoppable upward trajectory.\u003cbr\u003e \u003cbr\u003e \u003ci\u003ePowerful Phrases for Dealing with Difficult People\u003c\/i\u003e is an all-in-one trouble-shooting guide for resolving any kind of conflict with your boss or coworkers. Organized for quick lookup, this audiobook helps you identify situations that push your emotional buttons. It offers powerful tools for defusing potentially explosive situations, including:\u003cbr\u003e\u003cul\u003e\n\u003cli\u003e 325 phrases that lead to constructive conflict-resolution conversations\u003c\/li\u003e\n\u003cli\u003e 20 challenging coworker behaviors, with specific phrases and actions for dealing with each\u003c\/li\u003e\n\u003cli\u003e 10 difficult boss personality types, with guidelines for working through problems with each\u003c\/li\u003e\n\u003cli\u003e Tips for recovering from blunders you may have caused yourself\u003c\/li\u003e\n\u003cli\u003e A five-step process for turning bad situations into positive ones\u003c\/li\u003e\n\u003cli\u003e Nonverbal communication skills to back up your words\u003c\/li\u003e\n\u003cli\u003e \"I\" phrases, phrases of apology, phrases of compromise, and other useful words for building relationships\u003c\/li\u003e\n\u003cli\u003e \"Why This Works\" and \"Something to Think About\" sections that clarify tactics\u003c\/li\u003e\n\u003c\/ul\u003e Don't get bogged down by people who are incompetent, hog the spotlight, whine, backstab, avoid work, or create other problems. You can interact effectively with even the most challenging people by using these pithy, powerful solutions for quickly resolving workplace strife.","brand":"Instructional Systems [Aubrey J. Kline (aka Jim Kline dba Instructional Systems)]","offers":[{"title":"Default Title","offer_id":47098416300272,"sku":"2940170404995","price":34.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940170404995_p0.jpg?v=1763709178","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940170404995","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}