{"product_id":"2940170513437","title":"Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service","description":"Many organisations chase the Holy Grail of obtaining new customers, spending time, money, and energy on winning them only to provide them with a service or product that, quite frankly, is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation, it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage.\u003cbr\u003e\u003cbr\u003eThis audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer-service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers.","brand":"Whatta Production LLC","offers":[{"title":"Default Title","offer_id":47123471532272,"sku":"2940170513437","price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940170513437_p0.jpg?v=1763711365","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940170513437","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}