{"product_id":"2940172441738","title":"I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus... in Three Easy Steps","description":"Birth, death, and conflict-three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer\u003cbr\u003e lies in better communication-not just using different words, but rather learning to think differently.\u003cbr\u003e \u003ci\u003eI Hear You\u003c\/i\u003e supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Listeners learn how to:\u003cbr\u003e \u003cul\u003e\n\u003cli\u003eTell the other person's story-the cornerstone of real engagement\u003c\/li\u003e\n\u003cli\u003eLook from the outside in and see themselves as others do\u003c\/li\u003e\n\u003cli\u003eRecognize the role systemic factors play-and transform a conflict into a shared challenge\u003c\/li\u003e\n\u003cli\u003eOvercome the defense mechanisms that derail dialogue\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e For anyone trying to negotiate a difficult situation with a boss, colleague, employee, or client, \u003ci\u003eI Hear You\u003c\/i\u003e changes opposition into understanding and mere talk into real trust.","brand":"Instructional Systems [Aubrey J. Kline (aka Jim Kline dba Instructional Systems)]","offers":[{"title":"Default Title","offer_id":47123591921904,"sku":"2940172441738","price":27.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940172441738_p0.jpg?v=1763835042","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940172441738","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}