{"product_id":"2940172442742","title":"Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind","description":"\u003cp\u003eA revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.\u003c\/p\u003e\u003cp\u003e    Your workday is filled with them - people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits - from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers - and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.\u003c\/p\u003e","brand":"Instructional Systems [Aubrey J. Kline (aka Jim Kline dba Instructional Systems)]","offers":[{"title":"Default Title","offer_id":47101443801328,"sku":"2940172442742","price":24.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940172442742_p0.jpg?v=1763833957","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940172442742","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}