{"product_id":"2940172495694","title":"The Zappos Experience: 5 Principles to Inspire, Engage, and WOW","description":"\u003cp\u003eZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eNow, Joseph Michelli, author of the internationally bestselling business books \u003ci\u003ePrescription for Excellence\u003c\/i\u003e and \u003ci\u003eThe Starbucks Experience\u003c\/i\u003e, explains how Zappos does it-and how you can do it in your industry.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eThe Zappos Experience\u003c\/i\u003e takes you through-and beyond-the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the \"big picture\" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years-with almost no advertising. Michelli breaks the approach down into five key elements:\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e¿ Serve a Perfect Fit-create bedrock company values\u003cbr\u003e¿ Make it Effortlessly Swift-deliver a customer experience with ease\u003cbr\u003e¿ Step into the Personal-connect with customers authentically\u003cbr\u003e¿ S T R E T C H-grow people and products\u003cbr\u003e¿ Play to Win-play hard, work harder\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWhen you enhance the customer experience, increase employee engagement, and create an energetic culture, you can't help but succeed. Zappos has woven these five key components into a seamless strategy that's the envy of business leaders.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eNow that strategy is yours.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWith \u003ci\u003eThe Zappos Experience\u003c\/i\u003e, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Brilliance Audio","offers":[{"title":"Default Title","offer_id":47102981800176,"sku":"2940172495694","price":35.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940172495694_p0.jpg?v=1763837394","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940172495694","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}