{"product_id":"2940172499609","title":"Listening: The Forgotten Skill: A Self-Teaching Guide, 2nd Edition","description":"Here's a proven program for turning  effective listening into a powerful business tool.\u003cbr\u003e  Managers and other employees spend more than 40 percent of their time  listening to other people but often do it so poorly that the result is  misunderstood instructions, misdirected projects, and erroneous actions:  millions of dollars' worth of mistakes just because most people don't know  how to listen. In this new edition of her classic guide to the art of  effective listening, Madelyn Burley-Allen shows you how to acquire active,  productive listening skills and put them to work for you professionally,  socially, and personally. With her time-tested techniques, you'll learn how  to:\u003cbr\u003e\u003cul\u003e\n\u003cli\u003eEliminate distractions and improve your concentration on what is being said\u003c\/li\u003e\n\u003cli\u003eLocate key words, phrases, and ideas while listening\u003c\/li\u003e\n\u003cli\u003eCut through your own listening biases\u003c\/li\u003e\n\u003cli\u003eInterpret body language clues\u003c\/li\u003e\n\u003cli\u003eAsk constructive, non-threatening questions that elicit real  information\u003c\/li\u003e\n\u003cli\u003eGet others to listen to you\u003c\/li\u003e\n\u003cli\u003eMaster a whole range of listening skills that you can use on the job and in  your personal life.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Instructional Systems [Aubrey J. Kline (aka Jim Kline dba Instructional Systems)]","offers":[{"title":"Default Title","offer_id":47170022113520,"sku":"2940172499609","price":24.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940172499609_p0.jpg?v=1763836712","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940172499609","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}