{"product_id":"2940172582172","title":"Customer Service: The Sandler Way: 48 Rules for Strategic Customer Care","description":"\u003cp\u003eYour customer service plan is only as strong as its weakest link.\u003c\/p\u003e\u003cp\u003eWhat would a social media revolt, based on a single mishandled customer exchange, cost your company? This audiobook's \u003ci\u003e48 Rules for Strategic Customer Care\u003c\/i\u003e give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eCustomer Service the Sandler Way\u003c\/i\u003e helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.\u003c\/p\u003e","brand":"Instructional Systems [Aubrey J. Kline (aka Jim Kline dba Instructional Systems)]","offers":[{"title":"Default Title","offer_id":47106196963568,"sku":"2940172582172","price":12.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/2940172582172_p0.jpg?v=1763839854","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/2940172582172","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}