{"product_id":"9780007360390","title":"Dealing with Difficult People (Collins Business Secrets)","description":"The tricks that experts and top professionals use to overcome difficult people.Get results fast with this quick, easy guide to the fundamentals of Dealing with Difficult PeopleIncludes how to:• Understand the different types of troublemakers• Stay calm and firm when other people can’t• Deal with difficult bosses, direct reports, and colleagues• Create win-win scenarios• Develop productive relationships with people you don’t like","brand":"HarperCollins Publishers","offers":[{"title":"Default Title","offer_id":47107451093232,"sku":"9780007360390","price":2.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780007360390_p0.jpg?v=1763615362","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780007360390","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}