{"product_id":"9780007381715","title":"How to Deal With Difficult People","description":"Now in ebook format.A concise, straightforward book on how to handle difficult people in your personal or professional life.\u003cp\u003eUrsula Markham has many year’s experience in training and staff counselling. She is the author of Managing Conflict and other successful books.\u003c\/p\u003e","brand":"HarperCollins Publishers","offers":[{"title":"Default Title","offer_id":47107459514608,"sku":"9780007381715","price":1.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780007381715_p0.jpg?v=1763616716","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780007381715","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}