{"product_id":"9780061145599","title":"Best Practices: Difficult People: Working Effectively with Prickly Bosses, Coworkers, and Clients","description":"\u003cp\u003eEvery office has someone who's no fun to be around. But getting along with that person—and managing them effectively—can make both your jobs easier. \u003ci\u003eDifficult People\u003c\/i\u003e, a comprehensive and essential resource for any manager on the run, shows you how.\u003c\/p\u003e\u003cp\u003eLearn to:\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eRecognize why and when people act out\u003c\/li\u003e\n\u003cli\u003eIdentify different types of difficult people\u003c\/li\u003e\n\u003cli\u003eCope with difficult behavior\u003c\/li\u003e\n\u003cli\u003eGet the most out of trouble employees\u003c\/li\u003e\n\u003cli\u003eNurture a harmonious work environment\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThe Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"HarperCollins Publishers","offers":[{"title":"Default Title","offer_id":47013699617008,"sku":"9780061145599","price":12.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780061145599_p0.jpg?v=1763620965","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780061145599","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}